Designed with love by Phora & The Yours Truly Team
Secure your shipment and easily resolve order issues that might come up.
Protect orders from loss or damage if in the case your order is lost or damaged please reach out to our customer service team and mention that you have the Norvado Insurance.
We will replace your missing products and send you a new tracking number as soon as you file the claim.
Norvado Shipping Insurance is automatically added but can be removed at the cart page.
This optional protection is offered to you solely in order to effectuate the shipment of your package(s). Norvado is the named assured on the Norvado Policy of which your shipment will be protected on. The cost of adding your shipment to the Norvado Policy includes compensation paid for making this protection available.
Please allow 1-2 weeks from the date of your order for production/handling on top of the standard shipping times.
Each product from the Rhinestone Collection is individually handmade & then hand-pressed to the highest quality. This process takes time. As these items are pre-ordered, please allow 3-5 weeks for production.
Standard orders are normally processed and shipped within 3-4 business days. Orders are not shipped or delivered on weekends and holidays.
Due to a high volume of orders and limiting staff members to comply with COVID-19 social distancing guidelines, orders may take longer than usual to ship out. Please rest assured that we are working as hard as possible to get your order shipped out to you! Thank you Yours Truly Family.